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TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of celestialwellnesscollective.ca (the "Site"). This Site is owned and operated by Celestial Wellness Collective Centre LTD.. This Site is a wellness centre.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Celestial Wellness Collective Centre INC. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age. 

The one requesting service must be of 18 years of age. Anyone under 18 must be registered by a legal guardian or services will be revoked. A parental consent form will be signed online or in person before services can begin. Intakes will be completed and all assigned forms must be completed before the first session will begin. Some forms may need completion once per visit while others may only need to be completed once.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive.

 

You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from Celestial Wellness Collective Centre LTD. Specifically, our Grimoire section shows studies and content that is considered copyrighted and therefore must be cited if being used for educational purposes. The purpose for the Grimoire section is to educate individuals visiting Celestial Wellness about our healing methods and to show where energy healing and other alternative modalities can benefit the client. 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions
Users may post the following information on our Site:

  • Photos;

  • Videos;

  • Public comments; and

  • Profile Posts.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Payment Policy:

Please prepay online when booking your appointment or send an e-transfer of sufficient funds stated for the session you are booking to Aidan@celestialwellnesscollective.ca in order to save your session slot or it may be given to another client. You may be redirected to a secure payment platform such as paypal to complete your purchase. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. Please see cancellation and refund policies. 

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Hand Crafted; and

  • Spiritual Wellness Tools.

The following services are available on our Site:

  • Shamanic Reiki;

  • Wellness Coaching;

  • Psychic Readings;

  • Soul Retrieval; and

  • Other Healing Modalities.

 

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services


Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

User Goods and Services


Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Cancellation Policy:

If you need to cancel a session you will notify me by phone or cancel the appointment through the scheduling function on the website in order to receive a full refund. If The scheduling function is not working please call or text me to cancel or rebook the appointment. If there is an error and you are unable to cancel within 24 hours or the scheduling function fails without your knowledge I may allow the appointment to be rescheduled at my discretion but a refund will not be offered.

 

Cancellation Policy:

If you need to cancel a session you will notify me by phone or cancel the appointment through the scheduling function on the website in order to receive a full refund. If The scheduling function is not working please call or text me to cancel or rebook the appointment. If there is an error and you are unable to cancel within 24 hours or the scheduling function fails without your knowledge I may allow the appointment to be rescheduled at my discretion but a refund will not be offered. Phone: 250-320-4033.


Cancelling A Membership:

Cancelling after billing going through will result in a $10 cancellation charge. If sessions have been attended and the member wishes to cancel then %50 of funds will be reimbursed. %100 of funds will be reimbursed if the member cancels during the 7 day free trial.

Refund Policy:

As stated in the cancellation policy 24 hours notice is required to receive a full refund.  Sessions, classes and services are non-refundable unless cancelled 24 hours prior to the visit. An additional session may be booked at the discretion of the healer.

Free Trial
We offer the following free trial of our services: 7 day free trial that begins when users register for a new account.

At the end of your free trial, the following will occur: You will automatically be billed our monthly subscription rate. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.

To cancel your free trial, please follow these steps: Log in to your account and select "Cancel Free Trial" under the "Subscriptions" tab.

Payments
We accept the following payment methods on our Site:

  • Credit Card; and

  • Debit.

 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery takes 5 - 7 business days..

 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken.

 

Refunds for Services
We provide refunds for services sold on our Site as follows:

  • The services will be fully refunded if the services are cancelled at least 48 hours before the services were scheduled to be provided.

 

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

Disclaimer of Warranty: 

These services are provided by company on an “as is” and “as available” basis.  Celestial Wellness Collective Centre LTD and any associates of Celestial Wellness Collective Centre LTD make no representations or warranties of any kind, expressed or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk. Celestial Wellness Collective Centre LTD and it's associates hereby disclaim all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose unless they can not be legally denied.

Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Celestial Wellness Collective Centre LTD. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Except as prohibited by law, you will hold Celestial Wellness Collective Centre LTD and any associates, members, employees, officers, directors, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, provincial, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. 

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Celestial Wellness Collective Centre LTD. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Celestial Wellness Collective Centre INC. are unable to resolve any dispute through informal discussion, then you and Celestial Wellness Collective Centre INC. agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Celestial Wellness Collective Centre LTD..

Notwithstanding any other provision in these Terms and Conditions, you and Celestial Wellness Collective Centre LTD. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Canadian reiki Association Policy:

I understand that Reiki is a stress reduction and relaxation technique. I acknowledge that sessions administered are only for the purpose of helping me relax and to relieve stress. Reiki Practitioners do not diagnose conditions, nor do they prescribe substances or perform medical treatment, nor interfere with the treatment of a licensed medical professional. It is recommended that I see a licensed physician, or licensed health care professional for any physical or psychological ailment or condition I may have. I also understand the body has the ability to heal itself, and to do so complete relaxation is often beneficial. Long-term imbalances in the body require multiple sessions to allow the body to reach the level of relaxation necessary to bring the system back into balance. I understand and believe that self-improvement requires commitment on my part, and that I must be willing to change in a positive way if I am to receive the full benefit of Reiki. I acknowledge my commitment to my self-improvement process. I recognize that a Reiki session program must be followed to be truly effective, just as prescribed medication is only effective if taken as directed. 

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details


Please contact us if you have any questions or concerns. Our contact details are as follows:

(250) 320-4033
aidan@celestialwellnesscollective.ca
#206 - 239 Victoria Street, Kamloops, BC, V2C2A1

You can also contact us through the feedback form available on our Site.

Effective Date: 6th day of March, 2023

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